Help
Something not working? These steps fix most problems. If they don't, write to support@pointhouse.app and tell us what you see.
My Watch isn't scoring, or is out of step
Most of the time the Watch just needs a moment to catch up with your iPhone.
- Make sure your iPhone and Watch are close together and Bluetooth is on.
- Open Pointhouse on your iPhone, then on your Watch.
- Wait a few seconds for the scores to match.
- Still off? Close Pointhouse on both and open it again.
The Live Activity isn't showing
The Live Activity appears when a game starts.
- On your iPhone, open Settings, then Pointhouse.
- Check that Live Activities is on.
- Start or resume a game in the app.
- Lock your phone and look at the Lock Screen.
The widget isn't updating
iPhone decides when widgets refresh, so a short delay is normal.
- Open Pointhouse once to refresh the table.
- Check that Background App Refresh is on for Pointhouse in Settings.
- If it still looks old, remove the widget and add it again.
The invite link didn't open the app
Make sure Pointhouse is installed first. Then try the link again from Messages or Safari.
If it still opens a web page, open Pointhouse, choose to join a group and type the six-letter code instead.
A friend can't join my group
- Check the code. It has six letters, and there are no spaces.
- Ask them to update Pointhouse to the latest version.
- Make sure they're online while joining.
- Send a fresh link from your group's invite screen.
Your friend never needs to sign in or pay to join.
My purchase isn't showing
- Open Settings in Pointhouse and choose Restore purchases.
- Make sure you're using the same Apple account you bought with.
- Close the app and open it again.
If it's still missing, email support@pointhouse.app and tell us roughly when you bought it.
Notifications aren't arriving
We only send a note when a game starts and when a recap is ready.
- On your iPhone, open Settings, then Notifications, then Pointhouse.
- Turn on Allow Notifications.
- Check that no Focus is hiding them.
Privacy requests
To ask for a copy of your data or have it deleted, write to privacy@pointhouse.app. You can also delete your account from inside the app, under Settings.